Igloo for iPhone

Support

Quick answers for Screen Time, Igloo Pro, referrals, and repairs.

Starting or managing Igloo Pro

Monthly and annual plans each offer a seven-day trial when Apple says your account is eligible. Open the Pro tab to purchase or restore. To cancel or change a plan, tap Manage Subscription in Igloo Pro or open iOS Settings, tap your name, then Subscriptions.

A purchase is missing

Make sure the iPhone uses the Apple ID that made the purchase, then open Igloo Pro and tap Restore Purchases. If you are offline, reconnect and try again. Cancelling stops renewal but does not remove access before the paid period ends.

How the friend reward works

Open the Pro tab and share your invite. Your friend must save the invite during their first seven days, approve Screen Time, select at least one distraction, and activate their first Daily Block. Your first qualifying friend earns you 30 bonus days of Pro. If a trial or paid subscription is already active, the bonus is banked until that access ends.

Screen Time access is not working

1. Open iOS Settings and confirm Screen Time is enabled.
2. Return to Igloo, open Blocks, and choose Apps & Websites.
3. Approve the Screen Time request when iOS presents it.

An app is still frozen

Open Igloo from the shield and complete the repair to start a two-minute pause. Protection returns when the pause ends. Also check Blocks for a Daily Block, schedule, or timed block that is still active.

Notifications are missing

Open Blocks and enable usage alerts. If previously denied, use the Settings button to re-enable notifications.

Before requesting help

Restart Igloo and your iPhone, then note your iOS version, iPhone model, the screen where the problem occurs, and whether Screen Time permission is approved.

Contact

Email itsmattfoster@gmail.com for help with Igloo. Include your iPhone model, iOS version, and a short description of the problem.